stardeal Store Return & Refund Policy

Return Window

stardeal Store welcomes returns made within 30 days of the delivery date. To qualify, every returned item must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging completely intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even after the 30-day window has passed.

Items that cannot be returned:

• Final sale items (clearly labeled as final sale at checkout)
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Items harmed through customer misuse, improper storage, or failure to follow the product handling instructions
• Items sent back after the 30-day return window without prior written authorization from stardeal Store support

How to Initiate a Return

1. Send an email to our support team at service@stardeal.shop including your complete order number, the specific item(s) you want to return, and a short explanation of the reason. If the return concerns damage or a defect, please attach clear photographs of the affected items and their packaging to your initial message.
2. Our team will evaluate your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) you are sending back so they are protected during transit, and write the issued RMA number clearly and legibly on the outside of the shipping package. Never write directly on the original product packaging.
4. Dispatch the package to the return address stated in your RMA confirmation email, using a shipping method that provides tracking.

Returns received without a valid, active RMA number may be declined on arrival or may face substantial processing delays. stardeal Store cannot be held responsible for return packages that are lost or stolen when sent without a valid RMA.

Refund Processing

Once stardeal Store receives and inspects your returned item and the refund is approved, the amount is returned to your original payment method within 3–5 business days. When a damage or defect claim is approved (with valid photo proof supplied upfront), the refund is issued within 1–2 business days of claim approval. Please allow an additional 5–10 business days for the refunded amount to appear on your bank or card statement, since processing times vary by financial institution.

Original shipping charges are not refundable unless the return results from an error on our side (for example, we sent the wrong item or an item that arrived damaged). stardeal Store issues all refunds directly to the original payment method used at checkout; store credit is provided only when the customer explicitly requests it at the time of the return.

Damaged or Incorrect Items

Should your order arrive damaged, include incorrect items, or differ from its description, reach out to us within 7 days of delivery with clear photographs of the issue, your order number, and the details of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover every return shipping fee connected with sending back the affected item.

Return Shipping Costs

The customer bears all standard return shipping costs, except where the item is defective, was damaged in transit, or the problem stems from an error by stardeal Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount.

Whenever a return is caused by a stardeal Store error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of the return shipping costs and make no deductions from your refund.